Terms and Conditions of Sales

1. Introduction

These Terms & Conditions govern all sales and transactions conducted by The Liquidators Company, LLC (“TLC,” “we,” “our,” or “us”), including in-person, phone, and online orders. By purchasing from TLC, you acknowledge that you have read, understood, and agree to the following terms in full.

2. Orders and Deposits

All orders require a deposit or payment in full before processing unless otherwise approved in writing. Orders will not be scheduled, placed with vendors, or released until payment is received and cleared. Quotes are valid for 7 days unless otherwise stated.

Orders may be canceled only prior to production or procurement of materials. Once fabrication has begun or materials have been ordered, the order cannot be canceled. Cancellations prior to this may be subject to a processing or administrative fee.

3. Special Orders, Returns & Refunds

Returns and Cancellations

• Acceptable returns (non-custom or stock items) must be requested and returned within 30 calendar days of purchase — no exceptions.
• Refunds will be issued at the discretion of The Liquidators Company, LLC, and may be provided as a credit memo, replacement, or refund to the original payment method.
• Credit card processing fees are never refundable, even if the order is canceled or refunded.
• Custom or special orders are non-cancellable and non-returnable.
• Stock items may be returned only with prior authorization and may incur a restocking fee.
• Returned merchandise must be in original, unused condition and packaging to qualify for return or credit consideration.
  

4. Pricing

Prices are subject to change without notice due to supplier increases, market conditions, or errors. All prices are quoted F.O.B. our warehouse unless otherwise stated. Taxes, delivery, or additional handling charges are the responsibility of the buyer. TLC reserves the right to correct typographical or clerical errors at any time.

5. Payment Terms

Payment is due as agreed upon at the time of sale. We accept cash, check, debit, credit, and approved digital payments. Returned checks are subject to a $50 fee and must be replaced immediately with certified funds. Unpaid balances may result in the order being held or canceled. Repeated bad check offenses will result in the customer’s check-writing privileges being suspended indefinitely, and future payments may be required in certified funds or approved digital methods only.

6. Storage Policy

Orders must be picked up or scheduled for delivery within 30 calendar days of arrival notice unless otherwise approved in writing.

• After 30 days, a daily storage fee may be assessed based on space requirements, typically $10–$25 per day.
• After 60 days, the order may be considered abandoned, and The Liquidators Company, LLC reserves the right to resell or dispose of the materials without refund to recover storage costs.
• Customers who cannot take delivery within the normal window must request an extension before the 30-day deadline in writing; approval is at TLC’s discretion.
• TLC is not responsible for damage, weather exposure, or manufacturer warranty issues resulting from extended on-site storage beyond 30 days.
• By placing an order, the customer acknowledges and agrees that storage fees are enforceable, and unpaid storage charges may be deducted from deposits, refunds, or applied as additional balances due.

7. Delivery Terms

Deliveries are curbside, driveway, or level garage entry only unless otherwise arranged. Delivery fees are non-refundable and non-disputable once delivery is attempted. If access is unsafe or unavailable, a redelivery fee will apply. TLC is not responsible for site conditions, unloading, or delays beyond our control. Title and risk of loss transfer to the buyer upon delivery..

8. Weather & Job-Site Condition Disclaimer

TLC is not responsible for any weather conditions at the delivery site, including but not limited to rain, wind, standing water, mud, snow, or exposure to the elements. It is the customer’s sole responsibility to ensure that the driveway, delivery path, and drop-off area are safe, dry, and suitable at the time of delivery.

TLC does not monitor weather forecasts or site conditions on behalf of the customer. If the customer requests delivery during inclement weather, or if weather changes unexpectedly before or during delivery, the customer assumes all risk of moisture exposure, warping, swelling, finish damage, staining, or any other weather-related issues.

9. Pickups

Customers must inspect all items at the time of pickup. Any visible damage, shortages, or errors must be reported to staff before leaving the premises. No damage claims will be honored once the product has left our facility. This includes claims regarding scratches, dents, broken glass, or missing components.

If someone other than the purchasing customer (e.g., a contractor, friend, or delivery service) picks up the order, the customer is still assuming full responsibility for their agent’s inspection and acceptance of the product. The customer remains liable for the condition of the product once it leaves our premises—regardless of who performs the pickup.

If the customer elects to pick up their order, while TLC may assist in loading the customer is solely responsible for loading, securing, and transporting the product safely. The Liquidators Company, LLC is not liable for any damage or injury that may occur during self-pickup, or the transportation of material being picked up.

10. Lead-Times

Lead times provided are estimates only and may vary based on vendor delays or supply chain issues. Orders may not be canceled due to extended lead times unless approved in writing by The Liquidators Company, LLC.

11. Recommended Installers (Independent Contractors)

As a courtesy, The Liquidators Company, LLC (“TLC”) may provide customers with contact information for independent installers who are familiar with our products. These installers are not employees, agents, or representatives of TLC. All installation services are contracted and paid for directly between the customer and the installer. TLC is not responsible for scheduling, workmanship, damage, delays, or warranty coverage related to installation.

Customers are encouraged to verify each installer’s licensing, insurance, and references before engaging their services. Product warranties remain subject to manufacturer terms and proper installation consistent with published specifications.

12. Warranty Disclaimer

All products are sold subject to the manufacturer’s warranty, if any. The Liquidators Company, LLC (“TLC”) does not extend any warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. All warranty claims must be submitted directly to the product manufacturer in accordance with their procedures.

TLC is not responsible for any labor, installation, removal, re-installation, finishing, refinishing, or related costs associated with a manufacturer’s warranty claim.

13. Warranty Exclusions

The following conditions are not covered under any warranty:

• Minor finish scratches or marks not visible from 10 feet
• Water damage occurring after pickup or delivery
• Damage caused by improper handling, storage, or installation
• Over-tightened screws causing warping, cracking, or finishing damage
• Normal wear, fading, or weathering due to sun exposure or environmental conditions
• Damage resulting from failure to properly seal, paint, finish, or protect any door or component
• Misuse, neglect, alterations, or modifications to the product
• Any product left unfinished or improperly finished within 7 days of pickup or delivery

14. Glass Appearance, Fogging & Low-E / Glazed Glass (All Door Types)

This applies to all glass configurations, including but not limited to: glass inserts, flush-glazed fiberglass doors, wood doors with glass, clear (flat or beveled) glass, decorative glass, and textured glass (rain, water, frosted, etc.).

Normal Characteristics

• Fogged, hazy, or cloudy appearance depending on lighting
• Distortion due to natural light reflection
• Slight tint due to Low-E coatings
• Bevel refraction
• Humidity or temperature effects
• Influence from internal blinds or privacy/textured patterns

True Seal Failure

True seal failure is defined only as moisture, film, or clouding trapped between insulated glass panes that cannot be wiped from either surface.

*Only confirmed manufacturer-verified seal failure qualifies for warranty evaluation.

Normal Characteristics

• Light distortion, glare, or tint
• Texture or pattern variations
• Internal reflections
• Minor color variances
• Environmental effects such as humidity changes

15. Material Guidelines

• Wood doors may contain natural grain variations, knots, and mineral streaks. These are not defects.
• Fiberglass, metal, and interior doors are supplied primed only and require customer finishing.
• Raw wood must be finished using oil-based primer, paint, or stain. Water-based products are not recommended for raw wood.
• All finishing work (including caulking, sanding, painting, staining, sealing, etc.) must be completed within 7 days of pickup or delivery.
• Wood doors require a proper overhang protecting from direct sun and rain. Failure to protect the door voids warranties.

16. Customer-Owned Items (Doors, Windows, Glass, etc.)

The Liquidators Company, LLC (“TLC”) is not responsible or liable for any damage, defects, operational issues, warping, bowing, seal failure, or structural failure involving any customer-owned door, window, sash, glass insert, slab, jamb, or related product that is dropped off for modification.

This includes, but is not limited to:

• Cutting down or resizing
• Reframing or re-jamb work
• Lock prep or handle removal
• Glass removal/replacement
• Any structural or cosmetic adjustment

All customer-owned items are modified at the customer’s sole risk, and TLC assumes no liability for failures that occur before, during, or after modification.

17. Glass Inserts, Dog Doors & Accessory Installations

All glass inserts, blinds-between-glass units, and dog doors must be properly caulked and sealed by the customer prior to painting or finishing to ensure a watertight and weather-resistant seal.

Glass Inserts

• All glass inserts are covered exclusively by the manufacturer’s warranty.
• TLC provides an installation warranty only when the insert is purchased from TLC.
• No installation warranty is provided for customer-supplied inserts or door slabs.
  
  

Dog Doors & Accessories

• TLC does not warrant the dog door unit itself, as we do not manufacture or supply these products—we only install them.
• TLC is not responsible for any operational issues, malfunctions, or premature failure of the dog door or accessory.
• Any warranty concerns must be directed to the product manufacturer.

18. Installation and Field Conditions

TLC does not perform installation services and assumes no responsibility for:

• Field measurements
• Fit or sizing
• Installation methods
• Damage occurring during installation or after the product has left TLC’s possession

All products must be installed according to manufacturer specifications.

19. Measurement Disclaimer

All sizes listed for doors and windows follow standard building industry callouts. These dimensions are nominal and may not reflect exact measurements. In this system, width is always listed before height. For example, a size labeled as 2/8 refers to 2 feet 8 inches wide, which equals 32 inches in width. Similarly, a size of 3/0 means 36 inches wide, or 3 feet 0 inches. Always verify actual dimensions as needed for precise fit or installation requirements.

20. Limitation of Liability

TLC’s liability will not exceed the purchase price of the goods in question. We are not responsible for incidental, indirect, or consequential damages including labor, installation, delay, or loss of use

21. Force Majeure

TLC shall not be liable for delays or failure to perform caused by circumstances beyond its control, including but not limited to strikes, supplier delays, natural disasters, or transportation interruptions

22. Governing Law

TLC shall not be liable for delays or failure to perform caused by circumstances beyond its control, including but not limited to strikes, supplier delays, natural disasters, or transportation interruptions

23. Photographic Documentation

The Liquidators Company, LLC reserves the right to photograph orders and deliveries for documentation and quality control purposes. These records may be used in case of disputes.

24. Electronic Communication Consent

By placing an order, the customer consents to receive estimates, invoices, delivery updates, and other communications via email or SMS. Customers are responsible for keeping their contact information current.

25. Call Recording & Video Surveillance

For quality and training purposes, phone calls may be recorded. Our premises are monitored by 24/7 video surveillance. By entering our business or engaging in phone communication, you consent to this monitoring.

26. E-Commerce & Online Orders

These provisions apply to all sales conducted through our website, online store, or any digital platform operated by The Liquidators Company, LLC (“TLC,” “we,” or “us”). By placing an online order, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full. Submitting an online order constitutes an offer to purchase under these terms. A binding contract is formed only when TLC issues an Order Confirmation by email or other electronic means. We reserve the right to reject or cancel any order for any reason prior to shipment or production.

Pricing, Errors, and Payment (Online)

These provisions apply to all sales conducted through our website, online store, or any digital platform operated by The Liquidators Company, LLC (“TLC,” “we,” or “us”). By placing an online order, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full. Submitting an online order constitutes an offer to purchase under these terms. A binding contract is formed only when TLC issues an Order Confirmation by email or other electronic means. We reserve the right to reject or cancel any order for any reason prior to shipment or production.

Shipping, Delivery & Risk of Loss (Online)

TLC will deliver to the shipping address provided at checkout. It is the customer’s responsibility to ensure that the delivery location is safe, accessible, and suitable for unloading. Delivery fees are non-refundable and non-disputable once delivery has been attempted. If delivery cannot be completed due to inaccessibility, unsafe conditions, or absence of the customer, a redelivery fee will apply. Title and risk of loss transfer to the customer upon delivery or pickup. TLC is not responsible for delays caused by carriers, weather, or circumstances beyond our control.

Inspection & Damage Claims (Online)

Customers must inspect all products immediately upon receipt. Visible damage or shortages must be reported within 24 hours of delivery or pickup. Concealed damage must be reported within 3 business days. Failure to report issues within these timeframes constitutes acceptance of the goods as-is.

Returns, Refunds & Cancellations (Online)

All online sales are final unless otherwise stated in writing. Custom, made-to-order, special-order, and clearance items are non-refundable and non-cancellable once processing begins. If a return is authorized in writing, it must be shipped prepaid, in original packaging, and may be subject to a restocking fee. Refunds (if approved) will be credited to the original form of payment after inspection.

Disputes, Chargebacks & Fraud

Customers agree to contact TLC to resolve any dispute before initiating a chargeback or third-party claim. Unauthorized or fraudulent chargebacks may result in collection or legal action. All disputes arising from online sales shall be governed by the laws of Georgia and adjudicated in Dawson County, GA.

Company Info

• The Liquidators Company, LLC • www.theliquidatorscompany.net • 770-894-1632 • *All Rights Reserved*.