Terms and Conditions of Sales

1. Introduction

A binding contract is formed between the customer and The Liquidators Company, LLC when an order is placed—whether submitted in writing, verbally, or electronically.

“Product” or “Service” refers to any item or service provided by The Liquidators Company, LLC.

2. Supply of Products and Services

The Liquidators Company, LLC agrees to supply products or services as detailed in the order, subject to these terms.

Door and window measurements are based solely on the information provided and approved by the customer. We do not guarantee fit unless field-measuring services were specifically contracted.

No refunds, exchanges, or returns will be issued for custom or special-order products that are manufactured according to customer-approved specifications, even if they turn out to be unsuitable due to incorrect measurements, miscommunication, or a misunderstanding of product needs.

We rely entirely on the information and direction provided to us—we are not responsible for interpreting vague, incomplete, or inaccurate requests.

While we’re always happy to assist with product selection, our team relies on the information provided by the customer. It is ultimately the customer’s responsibility to ensure that the products ordered are appropriate for their specific project needs.

It is the customer’s responsibility to review all estimates and invoices prior to payment. Payment constitutes acceptance of the items, quantities, and terms listed.

3. Acceptance of Terms

By placing an order, the customer accepts all terms and conditions listed herein. Failure by The Liquidators Company, LLC to enforce any provision does not waive its right to do so later.

4. Returns and Refunds

Special order items (custom shop-built or vendor-supplied) are non-returnable and non-refundable.

Stock items may be returned within 30 days, must be in new, resalable condition, and are subject to a 25% restocking fee.

Ask a sales associate to clarify whether your item is considered special order.

5. Warranties and Limitations of Liability

Warranties are typically provided by the manufacturer. The Liquidators Company, LLC does not guarantee or manage third-party warranties.

Inspect your products before leaving our premises. We are not responsible for damage after pickup or delivery.

In-house workmanship is covered under a 6-month warranty, valid only if the product has been installed and maintained according to manufacturer guidelines.

Unauthorized modifications void all warranties, including but not limited to: cutting doors, jamb modifications, rehinging doors, removing SDLs (simulated divided lites), or altering factory-applied components without prior approval.

Warranty exclusions include:

• Minor finish scratches not visible from 10 feet
• Water damage post-pickup or delivery
• Damage from improper handling or installation
• Over-tightened screws causing warping or finish damage

Material Guidelines:

• Wood doors may have natural grain and imperfections and are required to be sanded and finished to manufacturer’s specifications
• Fiberglass, metal, and interior doors are primed only and are required to be painted per manufacturer’s specifications
• Use oil-based primer, paint, or stain on raw wood—do not use water-based finishes

Labor, installation, and finishing costs are not covered under any circumstance.

6. Payments

A 50% payment is required for all orders, whether custom, special-order, or in-stock items.

Payment of deposit authorizes The Liquidators Company, LLC to proceed with fabrication or ordering.

Change requests made after deposit may incur a change order fee and could affect eligibility for return or refund.

7. Pick-Up & Delivery

First 30 days of storage are free after order completion if paid in full.

$10/day storage fee begins after 30 days and will be prorated by month. Storage is not climate-controlled and is at the customer’s own risk.

Warranty timelines begin at completion, not pickup or delivery.

Delivery Details:

• Delivery fees are per trip and per location
• Standard delivery includes curbside, garage level, or porch (level access)
• Extra handling (stairs, back porches, etc.) must be arranged in advance and may incur additional fees
• Partial deliveries will require additional delivery fees

8. Lead Times

Lead times provided are estimates only and may vary based on vendor delays or supply chain issues.

Orders may not be canceled due to extended lead times unless approved in writing by The Liquidators Company, LLC.

9. Order Cancellation

Orders may be canceled only prior to production or procurement of materials. Once fabrication has begun or materials have been ordered, the order cannot be canceled.

Cancellations prior to this may be subject to a processing or administrative fee.

10. Customer Pickup Responsibility

If the customer elects to pick up their order, they are solely responsible for loading, securing, and transporting the product safely.

The Liquidators Company, LLC is not liable for any damage or injury that occurs during self-pickup or transport.

11. Electronic Communication Consent

By placing an order, the customer consents to receive estimates, invoices, delivery updates, and other communications via email or SMS.

Customers are responsible for keeping their contact information current.

12. Photographic Documentation

The Liquidators Company, LLC reserves the right to photograph orders and deliveries for documentation and quality control purposes.

These records may be used in case of disputes.

13. Force Majeure Clause

The Liquidators Company, LLC shall not be liable for any failure to fulfill obligations due to causes beyond its reasonable control, including but not limited to: acts of God, severe weather, fire, labor strikes, pandemics, supplier delays, or transportation disruptions.

14. Call Recording and Surveillance

For quality and training purposes, phone calls may be recorded.

Our premises are monitored by 24/7 video surveillance. By entering our business or engaging in phone communication, you consent to this monitoring.

15. Disputes & Governing Law

All sales are governed by the laws of the State of Georgia.

Any disputes must be resolved in Dawson County, GA.

Customers agree to attempt resolution directly with The Liquidators Company, LLC prior to initiating chargebacks or legal claims.

All sizes listed for doors and windows follow standard building industry callouts. These dimensions are nominal and may not reflect exact measurements. In this system, width is always listed before height. For example, a size labeled as 2/8 refers to 2 feet 8 inches wide, which equals 32 inches in width. Similarly, a size of 3/0 means 36 inches wide, or 3 feet 0 inches. Always verify actual dimensions as needed for precise fit or installation requirements.